Navigation & Advocacy: Simplifying benefits and increasing savings

by Personify Health on July 1, 2024

It's no secret. Healthcare costs are rising. US employers are expected to see the biggest jump in healthcare costs in a decade—8.5% increase in employer healthcare costs in 2024. Couple this with a complex healthcare system and multiple websites to use. And many feel they're navigating all of this alone.

Factor employees low confidence levels in finding the best care at the lowest cost, and the situation only gets more concerning.

We know you provide your members with a variety of benefits and support options—through the Personify Health platform, webinars for your members, in-office signage, or even through your company’s intranet. What else can you do to assist your members so that they feel confident when they make healthcare decisions?

We can help put the power back in your employees’ hands. And help solve these pain points for you and your people.

We put people at the center of everything we do. Especially in the navigation experience.

With one powerfully personalized health platform, we’re here to cut through the complexity of healthcare and remove friction.

We do that by providing everything your people need across the entire continuum of navigation, combining the best of wellbeing engagement with comprehensive steerage, and a robust multi-specialty care management team to empower smarter, more confident healthcare decisions. Our personalized care navigation improves employee experience, simplifies choice, improves outcomes, and saves money.

With Personify Health, we bring care navigation together with best-in-class wellbeing to set your people up for success from the start. Because we know that that health needs don’t stop when the specialist is found, or the doctor visit is over. Our proactive approach means we identify and intercept concerning trends before more costly conditions develop, get your people high-value care when they need it, and support them in creating and sustaining healthy habits to ensure long-term success.

With the industry’s most comprehensive solution set, rooted in wellbeing and whole person engagement, we take a proactive approach, which equips us to actually shift population health. Because targeting only the high-risk misses the vast majority of the population—and prevention is the key to long-term cost savings.

Plus, our proactive approach means we can intercept care needs before more costly conditions develop.

Solving for diverse and complex needs

Since health is personal and healthcare is complex, we need multiple pathways to help solve multiple problems for our members.

Benefits education

By consolidating and simplifying the experience, we help members find and access all of the benefits offered – including health, wellbeing, your ERGs, point solutions, and more.

Healthcare literacy

Knowing how to access and appropriately use healthcare is key to better decision making, outcomes and cost containment.

Steerage and transparency

Provider look up tools that compare cost and quality are a key step forward in helping members choose the best care for their needs.

Billing accuracy

Member out of pocket costs are rising at 10% a year. Navigation and advocacy not only ensures accurate billing but can support lower-cost, high-quality care decisions.

Holistic care management

We support members in reclaiming their life’s purpose by alleviating the burden surrounding complex care needs, access to care, claims issues, coordination of care across providers, and more, while also addressing concerns beyond medical conditions—like financial insecurity, isolation, and nutrition.

Concierge guidance

Healthcare is complicated and when we are dealing with worrisome health issues or confusing tasks related to getting care, people often just need a trusted guide to help them in those moments.

Personify Health's Navigation and Advocacy solutions

With our three distinct solutions, we can affect change in a laser-focused approach across the entire spectrum of navigation.

Complete Care Navigation

Benefits & Care Navigation
+ Advocacy
+ Care Management

A truly end-to-end health experience with altogether better engagement and cost containment. Full continuum of health support, comprehensive steerage, multi-specialty clinical team, early intercepts via robust data and proactive triggers, and care management services that can be integrated into with our health plan administration or another TPA.

Essential Care Navigation

Benefits & Care Navigation
+ Advocacy

Drive better outcomes and more savings. Help members easily find and use the best care and the right benefit with real-time cost and quality intel, steerage to highest value care, and personalized benefits recommendations. Personal Health Advocates provide personalized support and guidance for informed benefits and healthcare decisions.

Core Navigation

Benefits Navigation

Maximize benefits effectiveness, improve employee experiences, and raise broader awareness and usage. Consolidate benefits in one trusted location and simplify the experience, reduce confusion, accelerate engagement with point solutions, and extend equitable access to benefits for members and their families.

See it in action

You work hard to promote your available benefits in a multitude of ways, including webinars, signage, email, and other promotions in and out of the Personify Health platform. Let's take your hard work to the next level. Navigate can help your members overcome barriers created by a lack of awareness and poor benefits utilization—which helps reduce the burden on your HR team.

To learn more, contact your Strategic Account Executive and Account Management Team to see it in action.

Topics: Wellbeing