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Personify Health Client Blog

Live Services: The right help at the right time for great outcomes

If the pandemic and mental health and loneliness crises that followed taught us anything, it’s that people need people. And with conversational AI taking the world by storm and giving rise to even more virtual chat experiences, the need for human-to-human connection is more critical than ever. 

We’ve also seen an increased need for connection—connection to information, and support around health, wellbeing, and benefits navigation. 

Value on investment

Personify Health clients that leverage our Live Services experts see a positive impact on their members' health and wellbeing.

  • 46% of coaching members improved their stress score after at least 3 calls with a health coach
  • 56% of coaching members maintained or improved their BMI after 3+ coaching calls related to nutrition or weight management
  • And 75% of members agreed or strongly agreed they feel more focused, present, and motivated at work after engaging with a member of our live services team

People need people

When members are supported in the right way, at the right time, we see meaningful change. As part of Personify Health's Live Services, you can empower your population in a variety of ways.

  • Next-Steps Consult: A rewardable, concierge-style call, raising health awareness and connecting members to best-fit benefit programs and resources​. Rewardable once per program year, Next-Steps Consults educate, motivate, and engage members in key, teachable moments—after they complete their health assessment or biometric screening.

  • Coaching: When it comes to coaching, no one does it better. Personify Health Coaching is whole-person, holistic, clinically-sound, and evidence-based, blending the very best of behavior change and coaching science. Our coaches compassionately and expertly help members bridge the gap between knowing what to do to be healthy and finding the intrinsic motivation to actually do it, transforming their wellbeing goals into action by facilitating healthy sustainable behavior change. Whether one session or many, telephonically or via messaging, their personal coach has their back. 

  • Workplace Health & Wellbeing Solutions: Build a grassroots culture of health and wellbeing through a variety of workplace roles—a full (or part-time) person focused on the health and wellbeing of your workforce

    • Client-dedicated Coaching: Dedicated individual and group coaching support, in-person or virtually 
    • Health & Wellbeing Specialists: Population-focused, driving engagement and activation across locations, through targeted programming and communications
    • Program Managers: Strategic subject matter experts with industry savvy to guide, create, and deliver a comprehensive workplace wellbeing strategy
    • Engagement Specialist: Focused support and expertise delivered through solution packages to address key program priorities for the greatest impact
 

Coaching for international members

For those with members based outside of the United States, contact your Personify Health Account Team to learn how Global Coaching, available through Workplace Options, can help you enhance your health and wellbeing program.

 

Want to learn more?

Contact your Account Management Team to learn how you can incorporate live services into your program.