---
title: "Live Services: The right help at the right time for great outcomes"
description: With an increased need for connection, see how you can leverage our Live Services experts and see a positive impact on your members' health and wellbeing.
image: https://community.personifyhealth.com/hubfs/0Personify%20Health/client/Images/Meta%20Images/Client_Blog_Meta_Image.png
---

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<https://community.personifyhealth.com/> Personify Health Client Blog

# Live Services: The right help at the right time for great outcomes

 by [**Personify Health**](https://community.personifyhealth.com/author/personify-health) on May 12, 2025

If the mental health and loneliness crises taught us anything, it’s that people need people. And with conversational AI taking the world by storm and giving rise to even more virtual chat experiences, the need for human-to-human connection is more critical than ever. 

We’ve also seen an increased need for connection—connection to information, and support around health, wellbeing, and benefits navigation. 

## Value on investment

Personify Health clients that leverage our Live Services experts see a positive impact on their members' health and wellbeing. 

### 88%

Of members agree that Coaching is a valuable investment for their company

### 46%

Of coaching members improved their stress score after at least 3 calls with a health coach

### 56%

Of coaching members maintained or improved their BMI after 3+ coaching calls related to nutrition or weight management

### 79%

Of members feel more focused, present, and motivated at work after engaging with a Live Services Team member

## People need people

When members are supported in the right way, at the right time, we see meaningful change. As part of Personify Health's Live Services, you can empower your population in a variety of ways.

Next-Steps Consult: A concierge-style, engagement conversation that helps members understand their health status and best-fit resources to inspire action. With the goal of educating, motivating, and engaging members in owning their health and wellbeing journey, personal Health Guides support members through:

- Education: During Next-Steps Consult appointments, personal Health Guides provide personalized review of completed health assessments and biometric screenings, as well as available program and company benefits.
- Motivation: Trained to elicit the goals most meaningful to them, Health Guides motivate your employees to take their first steps along their health journey.
- Engagement: And Health Guides make engagement easy, enrolling or pointing members to their best next step, driving more engagement across all program benefits and results. 

[Coaching](https://community.personifyhealth.com/coaching): When it comes to coaching, no one does it better. Personify Health Coaching is whole-person, holistic, clinically-sound, and evidence-based, blending the very best of behavior change and coaching science. Our coaches compassionately and expertly help members bridge the gap between knowing what to do to be healthy and finding the intrinsic motivation to actually do it, transforming their wellbeing goals into action by facilitating healthy sustainable behavior change. Whether one session or many, telephonically or via messaging, their personal coach has their back. 

[Workplace Health & Wellbeing Solutions](https://engage.personifyhealth.com/workplace-health-and-wellbeing): Build a grassroots culture of health and wellbeing through a variety of workplace roles—a full (or part-time) person focused on the health and wellbeing of your workforce​

- - **Client-dedicated Coaching**: Dedicated individual and group coaching support, in-person or virtually 
    - ​**Health & Wellbeing Specialists**: Population-focused, driving engagement and activation across locations, through targeted programming and communications
    - **Program Managers**: Strategic subject matter experts with industry savvy to guide, create, and deliver a comprehensive workplace wellbeing strategy​
    - ​**Engagement Specialist**: Focused support and expertise delivered through solution packages to address key program priorities for the greatest impact​

![Pebble-Image-33-1](https://community.personifyhealth.com/hs-fs/hubfs/1Personify%20Health%20Email%20Assets/Pebble%20Images/Pebble-Image-33-1.png?width=150&height=163&name=Pebble-Image-33-1.png)

#### Discover the impact

See how Dow Chemical leverages Personify Health best practices to engage their global workforce​

[Discover the impact](https://personifyhealth.com/resources/how-dow-leverages-personify-health-best-practices-to-engage-their-global-workforce/)

 

## See the member experience in action

## Coaching for international members

For those with members based outside of the United States, contact your Personify Health Account Team to learn how Global Coaching, available through Workplace Options, can help you enhance your health and wellbeing program.

 

## Want to learn more?

Contact your Account Management Team to learn how you can incorporate live services into your program.   

Topics: [Wellbeing](https://community.personifyhealth.com/tag/wellbeing) [Coaching](https://community.personifyhealth.com/tag/coaching)

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---

©2026 Personify Health

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