Elevating Operational Excellence: Top 6 Takeaways from our July TPA Insider Business Update

At Personify Health, we are deeply committed to enhancing our operational practices to empower our clients with the tools they need to excel and provide support to their employees. During our July 10th Insider Business Update Webinar, Paul Wann, COO & SVP TPA Operations, Monica Bender, VP of Clinical Operations and Kristen Larson, SVP Client Growth, shared insights into the specific actions we are taking to improve operational efficiency and the significant impact these have on our clients and their success.  Here are the top 6 takeaways from our webinar demonstrating how we're prioritizing operational excellence to ensure our clients are fully equipped to support their employees and their success with us. 

1. Integrating Regional Operations for Global Excellence

To streamline our service delivery, we’re bringing our regional third-party administrators (TPAs) under one operational umbrella. This not only promotes consistency across different geographies but also ensures that we maintain a personalized approach tailored to the specific needs of each region. This strategy of global efficiency paired with local relevance is critical for providing our clients with a uniform, high-quality experience.

2. Empowering Teams Through Technology and Training

Understanding that our people are our biggest asset, we've made substantial investments in both technology and training. By equipping our staff with the latest tools and continuous learning opportunities, we’re enhancing their capabilities to better support our clients. This includes deploying advanced analytics tools, CRM systems, and utilizing artificial intelligence for predictive insights, thereby enabling our team to deliver faster, more accurate solutions to our clients.

3. Launching Clear Communication Channels

Recognizing the importance of transparent and effective communication, we’ve developed comprehensive communication packages aimed at demystifying healthcare benefits for employees. These packages are designed to be clear, engaging, and informative, helping HR partners to educate their teams efficiently and improving the overall experience for members as they navigate their selections.

4. Expanding Access to Real-Time Data and Analytics

In our data-driven world, timely information is key to making informed decisions. We've significantly upgraded our reporting tools to provide real-time analytics and insights. Our clients now have access to detailed reports and dashboards that help track utilization, manage costs, and identify trends, facilitating smarter strategic decisions. This ongoing investment in data analytics ensures our clients are always ahead of the curve.

5. Enhancing Support Through Strategic Initiatives

Our commitment to operational excellence extends to personalized, strategic support for our clients, particularly during critical periods such as open enrollment. By offering targeted assistance and planning services, we make sure our clients are well-prepared to navigate these crucial times smoothly. Our care management solutions also play a vital role in supporting healthier outcomes for members, which, in turn, directly benefits our clients through cost savings and improved employee satisfaction.

6. Implementing Feedback Loops for Continuous Improvement

Listening to our clients and adapting based on their feedback is a cornerstone of our operational strategy. Regular surveys, forums, and feedback sessions are integral to our process, ensuring that we're always aligned with our clients' evolving needs and can quickly implement changes to enhance our offerings.

Want the full details? Check out the full webinar replay below.  

Next Steps and The Road Ahead

Operational excellence at Personify Health is not a destination but a continuous journey. Every step we take towards improving our operations is done with the goal of enhancing our clients’ ability to support their employees and their success. We're committed to innovating and continuously seeking ways to add value and strengthen our partnership with our clients. 

Stay connected with Personify Health as we navigate this journey together, striving to set new industry standards and redefine what success looks like in healthcare benefits management. 

For questions or more information, please feel free to reach out to your Account Team. 

P.S. Keep a lookout for information on our third and final Insider Business Update coming this fall. Details to be released soon.