---
title: "We walk the talk: Carrie's care navigation experience at Personify Health"
description: Carrie, a Personify Health employee, shares her success with our care navigation solution.
image: https://community.personifyhealth.com/hubfs/Carrie%20Navigation%20Quote.png
---

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<https://community.personifyhealth.com/> Personify Health Client Blog

# We walk the talk: Carrie's care navigation experience at Personify Health

 by [**Personify Health**](https://community.personifyhealth.com/author/personify-health) on October 8, 2024

*Personify Health is just like you - real people, with real care needs at affordable costs.*

 

## **TLDR**

**Challenge**: Finding the right care for chronic knee pain

**Solution**: Personify Health Navigation & Advocacy 

**Results**: Better care and overall experience

- Seen immediately
- Received a clear diagnosis
- Given treatment and plan for ongoing care

![Carrie Monroe OKeefe-1-1](https://community.personifyhealth.com/hs-fs/hubfs/Carrie%20Monroe%20OKeefe-1-1.jpeg?width=626&height=800&name=Carrie%20Monroe%20OKeefe-1-1.jpeg)

### The full story.

After enduring years of chronic knee problems and navigating through a maze of frustrating healthcare experiences, I stumbled upon our [Navigation & Advocacy solution](https://engage.personifyhealth.com/personalized-benefits-care-navigation-product-page), and it has completely revolutionized my approach to managing my health. The woes of an inefficient health system – long waits at urgent care, getting x-rays instead of MRIs, and inefficient physical therapy sessions that never matched my schedule – all seemed like the only path I could tread, until our care navigation solution illuminated a new way. 

Using our care navigation solution, it led me to a nearby orthopedic group that was not only conveniently located but also in-network. The experience was a stark contrast to what I'd become accustomed to; **I was seen immediately, provided with a clear understanding of my knee issues, presented with new treatment options like cortisone shots and specialty knee braces, and – most remarkably – assigned a dedicated orthopedic doctor to manage my ongoing care.**  

#### It was a red-letter day in what had been a long journey of health management.

Our healthcare navigation solution has ingrained in me a newfound vigilance; never again will I settle for the familiar but inadequate. The quest for in-network healthcare of the highest value and quality is now at the forefront of my priorities. The guidance I found in our platform has shown me there's more out there if you're willing to look. 

Beyond expanding my options, our care navigation solution has profoundly improved my experience by connecting me to healthcare professionals who understand my case and are as invested in my health and wellbeing as I am. 

#### I'm now actively avoiding knee replacement surgery, bolstered by a healthcare team I trust implicitly to help postpone it indefinitely.

What seemed impossible before—finding the right care, at the right time, and at the appropriate cost—has been seamlessly realized through our care navigation solution. **I'm not just another patient in a system**; I'm a person on a path to better health, finally with the support I need to walk it confidently. 

 

### Where can I learn more about Navigation & Advocacy?

To learn more, [view the full infographic](https://community.personifyhealth.com/hubfs/Care%20navigation%20Infographic_Data%20Points%20(1).png) below, visit our [Navigation & Advocacy page](https://engage.personifyhealth.com/personalized-benefits-care-navigation-product-page) or contact your Client Success Team. Promotional pricing now available.

[![Personify Health care navigation solution](https://community.personifyhealth.com/hs-fs/hubfs/Screenshot%202024-09-24%20at%204.33.50%20PM.png?width=597&height=343&name=Screenshot%202024-09-24%20at%204.33.50%20PM.png)](https://community.personifyhealth.com/hubfs/Care%20navigation%20Infographic_Data%20Points%20(1).png)

 

 

Topics: [Success Story](https://community.personifyhealth.com/tag/success-story) [Navigation](https://community.personifyhealth.com/tag/navigation)

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