Getting assistance shouldn’t require more assistance. As always, we design to meet members where they are with intuitive, on-demand digital tools, now including AI-powered Q&A, enabling 58% self-service answers. Since launching self-service tools for wellbeing customers, we’ve seen nearly 30% lower call volume, and more even distribution across email, chat, and phone modes of support. And for needs that go beyond digital support, we make it easy to connect with our expert advocacy team. The end goals are simple: provide fast, effective support to members to drive better engagement and results and make your job easier in the process.  

Who doesn’t want quicker answers and support, on demand. That’s exactly what our new support flow delivers. We’ve curated FAQs for more efficient and effective self-service. If more help is needed, members have clear, one-click access to technical support for web, app, and program questions via AI-powered Q&A chat, serving up relevant articles to address needs or quick connection to member services for live support. For more personalized assistance with benefits, care, and claims, members can also connect with Personal Health Advocates by in-app chat or phone in one click. Even better, all types of support are together in one place.