--- title: "Stronger Security, Global Access: One-Time Password Authentication" description: We’re making security smarter, stronger, and more accessible for everyone with the introduction of OTP Authentication. image: https://community.personifyhealth.com/hubfs/stronger%20security%20thumbnail%202.png --- [Personify Health Homepage](https://personifyhealth.com/) - [Contact us](https://personifyhealth.com/contact-us/) - [Member support](https://personifyhealth.zendesk.com/hc/en-us) - [Provider portal](https://personifyhealth.com/events/) Open language switcher English (North America) [English (Global)](https://personifyhealth.com/global/) [German](https://personifyhealth.com/global/de) [French](https://personifyhealth.com/global/fr) Log in [Personify Health Member](https://login.personifyhealth.com/auth/realms/platform/protocol/openid-connect/auth?client_id=platform-ui&redirect_uri=https%3A%2F%2Fapp.personifyhealth.com%2F&state=dd70b950-1114-42aa-8c8b-073624e06116&response_mode=fragment&response_type=code&scope=openid&nonce=d3960a57-d56e-4630-a691-6e438b1c9ffe) [Member Registration](https://enroll.personifyhealth.com/#/) [Provider](https://mycarehc.com/provider) [Homepage](https://personifyhealth.com/) - Who we serve Who we serve We work with a broad array of companies and providers to deliver solutions that truly fit your needs.  [Employers](https://personifyhealth.com/who-whe-serve/employers/) [Health plans](https://personifyhealth.com/who-whe-serve/health-plans/) [Health systems](https://personifyhealth.com/who-whe-serve/health-systems/) [Brokers and consultants](https://personifyhealth.com/who-whe-serve/brokers-consultants/) - What we do Solutions overview We believe that personalized, simplified, and connected solutions empower people to be their healthiest.   [Solutions](https://personifyhealth.com/what-we-do/) [Health Engagement & Wellbeing](https://personifyhealth.com/what-we-do/wellbeing/) [Third party administrator](https://personifyhealth.com/what-we-do/third-party-administrator/) [Healthcare navigation & advocacy](https://personifyhealth.com/what-we-do/navigation-advocacy/) [Care & condition management](https://personifyhealth.com/what-we-do/care-condition-management/) [Payment integrity](https://personifyhealth.com/what-we-do/care-condition-management/) Health Engagement & Wellbeing Give people a more engaging, holistic wellbeing experience. 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Find out what events we will be attending this year and be sure to stop by to grab some swag and say hi in - Who we serve - What we do - Partners - Differentiators - About us [Contact us](https://personifyhealth.com/contact-us/) [Member support](https://personifyhealth.zendesk.com/hc/en-us) [Provider portal](https://personifyhealth.com/events/) Language Log in Main menu Who we serve [Employers](https://personifyhealth.com/who-whe-serve/employers/) [Health plans](https://personifyhealth.com/who-whe-serve/health-plans/) [Health systems](https://personifyhealth.com/who-whe-serve/health-systems/) [Brokers and consultants](https://personifyhealth.com/who-whe-serve/brokers-consultants/) What we do [Health Engagement & Wellbeing](https://personifyhealth.com/what-we-do/wellbeing/) [Third party administrator](https://personifyhealth.com/what-we-do/third-party-administrator/) [Healthcare navigation & advocacy](https://personifyhealth.com/what-we-do/navigation-advocacy/) [Care & condition management](https://personifyhealth.com/what-we-do/care-condition-management/) [Payment integrity](https://personifyhealth.com/what-we-do/care-condition-management/) Partners [Ecosystem partners](https://personifyhealth.com/partners/ecosystem-partners/) [Network partners](https://personifyhealth.com/partners/network-partners/) [Technology partners](https://personifyhealth.com/partners/technology-partners/) Differentiators [PercyIQ](https://personifyhealth.com/percyiq/) [Personify Clinical Board](https://personifyhealth.com/company/personify-clinical-board/) [Success Stories](https://personifyhealth.com/resources/?resource_category=success-story#filter) [Insights Lab](https://personifyhealth.com/insights-lab/) About us [Leadership](https://personifyhealth.com/company/leadership/) [Newsroom](https://personifyhealth.com/press-room/) [Careers](https://personifyhealth.com/careers/) [Resources (blogs, webinars, & more)](https://personifyhealth.com/resources/) [Events](https://personifyhealth.com/events/) English (North America) [English (Global)](https://personifyhealth.com/global/) [German](https://personifyhealth.com/global/de) [French](https://personifyhealth.com/global/fr) [Personify Health Member](https://login.personifyhealth.com/auth/realms/platform/protocol/openid-connect/auth?client_id=platform-ui&redirect_uri=https%3A%2F%2Fapp.personifyhealth.com%2F&state=dd70b950-1114-42aa-8c8b-073624e06116&response_mode=fragment&response_type=code&scope=openid&nonce=d3960a57-d56e-4630-a691-6e438b1c9ffe) [Member Registration](https://enroll.personifyhealth.com/#/) [Provider](https://mycarehc.com/provider) Personify Health Client Blog # Stronger Security, Global Access: One-Time Password Authentication by [**Personify Health**](https://community.personifyhealth.com/author/personify-health) on August 28, 2025 ![stronger security 3-1](https://community.personifyhealth.com/hs-fs/hubfs/stronger%20security%203-1.png?width=422&height=250&name=stronger%20security%203-1.png)At Personify Health, protecting member data is at the heart of everything we do. That’s why we’re excited to introduce a new enhancement to our login experience: One-Time Password (OTP) Authentication—a secure, globally accessible way to verify identity and keep accounts safe.    ## **🔐 What’s New?** Members now have the option to use One-Time Passwords (OTP) for logging into the Personify Health platform. This method replaces traditional SMS or email verification with a time-sensitive 6-digit code generated by an authenticator app.  ### Here’s How It Works: 1. Members log in using their email/username and password. 2. They open their authenticator app to retrieve a 6-digit code. 3. They enter the code to complete login. 📱 Note: OTP requires the Personify Health app version 3.253.0 or higher and cannot be used in combination with SMS or email verification.    ## 🌍 Why It Matters OTP Authentication is a major step forward in our commitment to global security and accessibility. While SMS verification is limited to U.S. phone numbers, OTP works anywhere in the world, making it ideal for international members and travelers.  ### ✅ Key Benefits - Enhanced Security: OTP codes are harder to intercept or replicate, reducing the risk of unauthorized access. - Global Availability: No U.S. phone number required—members can authenticate from anywhere using their preferred authenticator app. - Seamless Experience: Quick, reliable login without waiting for texts or emails.   ## 🔧 Getting Started To set up OTP for your population, go to the Configuration Panel in your **Client Admin Portal. Next, s**elect OTP. Note, you cannot select OTP and SMS/Email at the same time.   Once enabled, members will be prompted to configure OTP on their next login with the easy-to-follow instructions provided.  We also offer members a [OTP setup guide](https://personifyhealth.zendesk.com/hc/en-us/articles/34558574114459-How-to-setup-OTP-Authentication) with step-by-step instructions. ![stronger security 1](https://community.personifyhealth.com/hs-fs/hubfs/stronger%20security%201.png?width=550&height=321&name=stronger%20security%201.png) [Take me to the Guide](https://personifyhealth.zendesk.com/hc/en-us/articles/34558574114459-How-to-setup-OTP-Authentication)   ## **Stronger security for your members** At Personify Health, we’re constantly evolving to meet the highest standards of data protection. OTP Authentication is just one of the many ways we’re making security smarter, stronger, and more accessible for everyone.  If you have questions or need assistance, don’t hesitate to reach out to your Personify Health Team for support.   Topics: [Wellbeing](https://community.personifyhealth.com/tag/wellbeing) [Third Party Administration (TPA)](https://community.personifyhealth.com/tag/third-party-administration-tpa) #### Share this [Share on X](https://x.com/intent/post?url=https://community.personifyhealth.com/stronger-security-otp-authentication&text=Stronger+Security%2C+Global+Access%3A+One-Time+Password+Authentication) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://community.personifyhealth.com/stronger-security-otp-authentication&t=Stronger+Security%2C+Global+Access%3A+One-Time+Password+Authentication) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://community.personifyhealth.com/stronger-security-otp-authentication&t=Stronger+Security%2C+Global+Access%3A+One-Time+Password+Authentication) - 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